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At Resolution Life, our priority is to support our customers and their families in their time of need.
We understand that knowing the type of cover you have and how much you’re covered for is crucial. You can learn more about the types of cover we offer and what else you may need to consider when reviewing your insurance. 

2025 in claims numbers

$908 million

Claims benefits paid

8,963

Customers supported

Income Protection

4,118

claims paid

 

Protecting financial security during injury and illness.

Life Insurance

3,871

claims paid

 

Supporting families in times of loss and bereavement.

Total and Permanent Disability

702

claims paid

 

Providing financial support when working is no longer possible.

Trauma

272

claims paid

 

Helping cover expenses throughout treatment or recovery.

2025 claims in detail

97%

of claims were approved by Acenda Life in 2025

$2.49 million

in claims benefits paid out on average, every day

2025 claims by age

youngest claimant is 11, average age of claimants is 67, oldest claimant is 102

Total claims paid by age

under 39 is 4%, 11% for 40-49, 26% for 505-9, 20% for 60-69, 39% for 70+

2025 claims by gender

under 39 is 4%, 11% for 40-49, 26% for 505-9, 20% for 60-69, 39% for 70+
under 39 is 4%, 11% for 40-49, 26% for 505-9, 20% for 60-69, 39% for 70+
under 39 is 4%, 11% for 40-49, 26% for 505-9, 20% for 60-69, 39% for 70+
under 39 is 4%, 11% for 40-49, 26% for 505-9, 20% for 60-69, 39% for 70+

Top 5 claims causes across all benefit types

2025 claims by insurance product

Life Cover

under 39 is 4%, 11% for 40-49, 26% for 505-9, 20% for 60-69, 39% for 70+

Income Protection

under 39 is 4%, 11% for 40-49, 26% for 505-9, 20% for 60-69, 39% for 70+

TPD

under 39 is 4%, 11% for 40-49, 26% for 505-9, 20% for 60-69, 39% for 70+

Trauma

under 39 is 4%, 11% for 40-49, 26% for 505-9, 20% for 60-69, 39% for 70+

Important information

Where the information on this website is factual information only, it does not contain any financial product advice or make any recommendations about a financial product or service being right for you. Any advice is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the product disclosure statement and policy document for the product. Any guarantee offered in the product is only provided by Resolution Life. Any Target Market Determinations for our products can be found at resolutionlife.com.au/target-market-determinations. 

Resolution Life does not make any representation or warranty as to the accuracy, reliability or completeness of material on this website nor accepts any liability or responsibility for any acts or decisions based on such information.

The contact details for Resolution Life can be found at resolutionlife.com.au/contact-us.